ADP Private Limited, Senior Product Manager - 1
04/2024 - Present | Hyderabad
- Built a scalable billing system integrating multiple data touchpoints, driving adoption to 700+ existing and new clients in 1.5 years, reducing manual billing effort by 50% and preventing $450K annual credits caused by incorrect billing.
- Redesigned tax filing workflows by automating manual service and operations touchpoints and introducing rule-based validation for jurisdiction-specific checks, improving efficiency by 25%.
- Launched a plug-and-play solution to standardize integration formats based on mid-market client feedback, reducing onboarding time by 15% and improving integration adoption by 20%.
- Led development for an agentic AI-driven service automation solution, automating ~40% of Tier-1 support requests (for example, invoice and billing queries, account updates) via LLM plus API orchestration; demonstrated ~$400K-$600K annual savings potential based on pilot volumes (~12,000 tickets).
