ADP Private Limited, Senior Product Manager - 1
04/2024 - Present | Hyderabad
- Spearheaded development of a scalable, multi-source billing system, onboarding 700+ clients within 18 months, reducing manual billing effort by 50% and eliminating $450K in annual revenue leakage.
- Led cross-functional discovery and workflow redesign by partnering with Engineering, UX, and Operations teams to automate manual touchpoints in Tax filing workflows, improving operational efficiency by 25%.
- Built a standardized plug-and-play ERP integration framework for mid-market ERP clients, reducing integration setup time by 30% across multiple ERP systems.
- Defined MVP and rollout strategy for an Agentic AI-driven service automation solution, automating 40% of Tier-1 support requests and demonstrating ~$400K–$600K annual savings potential based on pilot volumes (~12,000 tickets).
